Returns & Exchanges
We aim to provide a satisfactory shopping experience. If you encounter an issue with your purchase, please contact our customer support team.
Eligibility
Return or exchange eligibility depends on the applicable product policy, product condition, and the time elapsed since delivery.
Product Condition
Items should generally be unused, unwashed, and returned with original packaging and accessories where applicable.
Incorrect or Damaged Products
If you receive an incorrect or damaged product, please contact customer support and provide your order number along with relevant photographs.
Request Process
Contact our support team before sending any product back. Our team will explain the applicable return or exchange procedure.
Exclusions
Some products may not qualify for return or exchange due to hygiene, customization, promotional conditions, or other disclosed restrictions, subject to applicable law.